FAQ
Are your lashes real mink?
No. Our lashes are made from premium faux mink fibres, giving you a soft, luxurious and fluffy finish while being completely animal-friendly.
How many times can I reuse my lashes?
With proper care, our faux mink lashes can be reused multiple times. The lifespan depends on how gently they are removed, cleaned and stored after each wear.
Are your lashes suitable for beginners?
Yes! Our lashes are designed for both beginners and experienced lash lovers.
Do your lashes come with lash glue?
Glue is not included and customers will need to purchase their preferred lash adhesive due to different sensitivities.
How do I remove my lashes?
Gently lift the lash from the outer corner and slowly peel away from your natural lash line. Avoid pulling or tugging to protect both your natural lashes and your Lippy • Lash lashes.
How do I clean my lashes?
Carefully remove any leftover adhesive from the lash band after each use. Avoid soaking your lashes in water or using oils, as this may damage the fibres
Are your lip glosses sticky?
No. Our glosses are designed to provide a high-shine finish while feeling comfortable on the lips.
Are your lip glosses scented?
Yes! All Lippy • Lash glosses are infused with a sweet vanilla scent for a beautiful sensory experience.
Are your lip glosses pigmented?
Our glosses range from clear, sheer washes of colour to more noticeable shades depending on the colour selected.
Can I wear your gloss over lipstick?
Yes! Our glosses can be worn alone for a glossy finish or layered over your favourite lip products.
Do you ship internationally?
Yes! We offer international shipping including the USA & Canada
How long does delivery take?
UK orders are usually delivered within 1-3 days depending on shipping choice
International delivery times vary depending on location and shipping method.
Do you offer tracked shipping?
Yes, tracked shipping options are available at checkout.
Can I change my order after placing it?
We process orders as quickly as possible. If you need to make changes, please contact us immediately and we will do our best to help.
What happens if my order arrives damaged?
Please contact us within 24 hours of receiving your order with your order number and photos of the issue, and we will be happy to assist.
Do you accept returns?
Due to hygiene reasons, we cannot accept returns on opened lashes or lip products. Please contact us if you experience any issues with your order.
Can I cancel my order?
If your order has not yet been processed, please contact us as soon as possible. Once an order has been dispatched, we are unable to cancel it.
Will I have to pay customs or import fees?
International customers may be responsible for any customs duties, taxes or import fees charged by their country.
How can I contact you?
You can contact our customer care team through our Contact page